Program Mission & Objectives

Mission: To enrich the passenger journey by providing friendly, informed, and proactive assistance that reflects YHU’s commitment to exceptional hospitality and community spirit.

Objectives:
  • Deliver a consistent, warm welcome to all airport guests
  • Provide accurate and timely information on airport services and transportation options
  • Support airport partners by guiding passengers and assisting during peak travel times or irregular operations.
  • Promote YHU’s image as a safe, efficient, and welcoming regional gateway
  • Build community engagement and pride through volunteerism.

Volunteer Roles & Responsibilities

Volunteers are stationed throughout the terminal to assist passengers in key areas such as check-in areas, security waiting areas, arrival zones, and curbside entrances.

Typical duties include:
  • Greeting passengers and offering assistance proactively.
  • Providing information about airport facilities, retail, and amenities.
  • Guiding passengers to ground transportation and regional connections.
  • Assisting with wayfinding and flight information inquiries.
  • Supporting operational teams during flight disruptions or high passenger volumes.
  • Promoting Montreal-area attractions and services to visitors.
  • Providing support to terminal stakeholders and partners.
Volunteer Profile
Ideal candidates are personable, dependable, and community-minded individuals
who share a passion for helping others and representing YHU Terminal.
Preferred qualifications include the following:
Qualifications
  • Minimum 19 years of age
  • Previous experience in customer service or tourism
  • Friendly, approachable, and adaptable demeanor
  • Excellent listening and communications skills
  • Fluency in French and English (additional languages
    an asset).
  • Basic computer literacy (email, internet navigation)
  • Ability to obtain and maintain an Airport Security Pass
  • Commitment to at least one four-hour shift (or two
    two-hour shifts) per week for a minimum of one year.
Training & Orientation
YHU Terminal provides comprehensive onboarding to ensure volunteers are confident
and prepared. Training components will include:
Training Component
  • Airport orientation and customer service excellence.
  • Security and safety procedures.
  • Accessibility awareness and working with persons
    with disabilities.
  • Communication skills and conflict resolution.
  • Wayfinding, terminal layout, and transportation services.
  • Mentorship from experienced volunteers.

Volunteers will receive a uniform, name badge, and ongoing
support from YHU’s Volunteer Program Coordinator.

Volunteer Commitment
& Scheduling

Experience Ambassador YHU is part of a growing network of Canadian airport volunteer programs that showcase the human side of aviation. Through their kindness, professionalism, and commitment, volunteers strengthen community ties, improve passenger satisfaction, and promote YHU as a welcoming regional hub for Greater Montreal. Annual recognition initiatives include:

  • Volunteer Appreciation Luncheon
  • Years of Service Awards
  • Spotlight Ambassador Program recognizing exceptional contributions

Benefits & Volunteering

While the role is unpaid, volunteers receive meaningful
recognition and a range of perks, including:
Complimentary parking during shifts
Access to light refreshments (drinks and snacks)
Invitations to volunteer appreciation and recognition events
Training and mentorship opportunities
A YHU uniform and ID badge
The satisfaction of contributing to a safe, welcoming and vibrant airport community

Safety & Security

Volunteers with Experience Ambassador YHU operate in both public and secure areas of the terminal and must adhere to all YHU Terminal safety, security, and emergency procedures.

As part of the onboarding process, all selected candidates are required to obtain an Airport Security Pass before beginning their duties. In addition, each volunteer will participate in a safety and security response training and orientation to ensure they are prepared to respond appropriately in any situation and maintain a safe environment for passengers, staff, and fellow volunteers.

Program Recognition & Community Impact

Experience Ambassador YHU is part of a growing network of Canadian airport volunteer programs that showcase the human side of aviation. Through their kindness, professionalism, and commitment, volunteers strengthen community ties, improve passenger satisfaction, and promote YHU as a welcoming regional hub for Greater Montreal.

Annual recognition initiatives include:

Volunteer Appreciation Luncheon
Years of Service Awards
Spotlight Ambassador Program recognizing exceptional contributions

How to apply

Interested applicants can submit their Volunteer Application Form via the following link:

Apply Now

Following submission, applicants will be contacted to schedule an interview and discuss placement opportunities.

For more information, please contact us at info@yhuterminal.com

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