Mission: To enrich the passenger journey by providing friendly, informed, and proactive assistance that reflects YHU’s commitment to exceptional hospitality and community spirit.
Volunteers are stationed throughout the terminal to assist passengers in key areas such as check-in areas, security waiting areas, arrival zones, and curbside entrances.
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Ideal candidates are personable, dependable, and community-minded individuals who share a passion for helping others and representing YHU Terminal. Preferred qualifications include the following:
YHU Terminal provides comprehensive onboarding to ensure volunteers are confident and prepared. Training components will include:
Volunteers will receive a uniform, name badge, and ongoing support from YHU’s Volunteer Program Coordinator.
Volunteers are asked to commit to a minimum of one four-hour shift or two two-hour shifts per week, with schedules that remain flexible from Monday through Sunday to align with the airport’s flight operations. Availability during holidays and peak travel seasons is considered a valued asset, as these periods often bring increased passenger activity and opportunities to assist. The standard program participation term is one year, with the option to renew for continued involvement and growth within Experience Ambassador YHU.
While the role is unpaid, volunteers receive meaningful recognition and a range of perks, including:
As part of the onboarding process, all selected candidates are required to obtain an Airport Security Pass before beginning their duties. In addition, each volunteer will participate in a safety and security response training and orientation to ensure they are prepared to respond appropriately in any situation and maintain a safe environment for passengers, staff, and fellow volunteers.
Experience Ambassador YHU is part of a growing network of Canadian airport volunteer programs that showcase the human side of aviation. Through their kindness, professionalism, and commitment, volunteers strengthen community ties, improve passenger satisfaction, and promote YHU as a welcoming regional hub for Greater Montreal. Annual recognition initiatives include:
Interested applicants can submit their Volunteer Application Form (attached) by email to:
YHU Terminal
Attention: YHU Volunteer Program Coordinator
Email: info@yhuterminal.com
Following submission, applicants will be contacted to schedule an interview and discuss placement opportunities.
For more information, please contact us at info@yhuterminal.com
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